Terms and Conditions

Use of services

When instructing Absolute Assurance Investigations, you are entering into a legally binding agreement. Such an agreement obliges you (the client) to pay such fees as are agreed either verbally or in writing, and in return Absolute Assurance Investigations will complete your enquiry and provide you with a report on the outcome of your instructions, written, orally, or in such a way as is deemed fit by Absolute Assurance Investigations.

All fees for instructing Absolute Assurance Investigations are payable in advance of Absolute Assurance Investigations commencing work on any instructions for the client. These fees are non-refundable unless agreed as per term (2) of Absolute Assurance Investigations terms and conditions. Failure to make required payments within 7 days of the investigation proceeding will result in the use of a collection agency to recover costs (see note 9).

Refunds Policy. Where Absolute Assurance Investigations has been instructed to commence an investigation and any kind of deposit or payment has been made by the client, these monies are non-refundable in part or in full once Absolute Assurance Investigations has commenced work on the client’s instructions, in full or in part, if the request for refund is made thereafter. If no work has been commenced by Absolute Assurance Investigations for the client and, it is agreed that a refund can be made, a refund less 25% administration fee will be made.

Consultancy/appointment fees and associated expenses are payable and will be charged by vestige Investigations at a rate agreed with the client, includes engaged at meetings either in person or by telephone, and for any agent time used as a direct result of consultancy. This will include mileage at 50% of the current cost of a litre of fuel per mile and a travelling time cost of £25.00 per hour plus any other travel or miscellaneous expenses incurred.

Absolute Assurance Investigations, its agents, affiliates, and representatives make no guarantee that the information contained in reports provided to clients, whether implied or stated, either orally communicated or in writing, are true and accurate. Absolute Assurance Investigations accepts no liability for any inaccuracies in its reporting, the use, misuse or loss arising from its reports.

It is a non-negotiable condition of service delivery by Absolute Assurance Investigations that the client unequivocally agrees, they will not, nor encourage others to, conduct any activity, subsequent to receiving information or not, during an investigation by Absolute Assurance Investigations, that would constitute a criminal, civil, moral or ethical offence or violate any other law, custom or practice or process. Absolute Assurance Investigations considers any such activity to be strictly prohibited and illegal. Any evidence of such activity will cause the cancelation of contract/further investigation processes with immediate effect.

Absolute Assurance Investigations will not accept any responsibility or accountability for such illegal, offensive or damaging activities. Absolute Assurance Investigations will co-operate fully with appropriate agencies in investigating circumstances where such activities have occurred.

Absolute Assurance Investigations is registered as a data controller under the Data Protection Act 1998 (England & Wales). Absolute Assurance Investigations will not knowingly undertake investigations that will be in breach of privacy laws, or indeed any laws governing the domicile within which it is instructed to perform investigations. Any client that is found to be abusing the services of Absolute Assurance Investigations, for illicit, criminal or any unlawful purpose will have their agreement(s) with Absolute Assurance Investigations terminated without notice. Absolute Assurance Investigations will assist any legally recognised authority in the prosecution of parties abusing its services in such a manner. It is a client’s responsibility to seek proper legal advice about what is lawful.

Confidentiality. Absolute Assurance Investigations, its agents and representatives will never disclose client information without being served the proper legal instrument that Absolute Assurance Investigations must comply with, unless the client expressly wishes us to release any such information to a third party. In the absence of such an instrument, or client authority to release information pertaining to a client’s investigation, Absolute Assurance Investigations considers all client materials, identity data, and all material relating to client investigations are highly confidential. After an investigation has concluded and Absolute Assurance Investigations has informed the client of the results, all papers, documents, or electronic data including emails, computer files and media shall be immediately destroyed. Any documents that are the legal property of the client shall be returned to the client by a method requested by the client, and at the client’s expense.

Results of investigations. If any payment is made to Absolute Assurance Investigations for any services whatsoever, it is on the understanding that payment is for the investigation work that Absolute Assurance Investigations or any persons working on behalf of Absolute Assurance Investigations are either about to carry out or have already carried out. Under no circumstances is payment made based on investigation results. Furthermore, when Absolute Assurance Investigations accepts an investigation and gives an expected investigation time for completion, this is only an estimated time and not a guarantee. Absolute Assurance Investigations will not accept responsibility for delays caused by circumstances beyond our control or indeed elements of the investigation that may result in an extended period.

Any money due for payment that is outstanding for a period of 7 days beyond the start date of the investigation will be referred to recovery agents as appointed by Absolute Assurance Investigations and will be subject to a surcharge of 15% to cover the collection costs incurred. This surcharge together with all other charges and legal fees incurred will be the responsibility of the customer and will be legally enforceable.

The site www.absassurance.co.uk is owned and operated by Absolute Assurance Investigations, registered in England and Wales.